RIOS

RIOS FOR WIX

Support

Get help with installation, Wix commerce data, financial-model assumptions, plan access, or deletion requests.

Email support

support@rioshq.com

Include the Wix site name or site ID, the page or feature involved, what you expected, and any non-sensitive error text. Do not email passwords, app secrets, access tokens, customer exports, or payment details.

Before contacting support

  1. Open RIOS from the Wix site dashboard and refresh the page.
  2. Review any sync, data-quality, or plan-access banner shown at the top.
  3. Confirm Wix Stores/eCommerce is installed and required financial assumptions are present.
  4. Record the time of the issue and the steps needed to reproduce it.

Data and account requests

For privacy or deletion requests, use privacy@riosqh.com. Uninstalling RIOS removes the app instance and RIOS deletes the stored site-level cache, settings, decisions, plan state, and webhook receipts associated with that instance.

Policies

Read the privacy policy and terms of service.